SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The T-shirt was received in Ukraine for almost a month. I took myself and for a gift. My Ukrainian size m and then decided to order M (in life it looks more like a size L), you can wear as an oversize. The fabric is not cotton, but pleasant to the touch. The picture is slightly smaller in reality than in the photo. But I liked the T-shirt itself. The seams are even, the picture is printed, not glued. For such money a good purchase. I recommend the goods and the store. ;)
Nice T-shirt. Soft. The print is not a sticker, clear. Size fits. Shipping fast. Recommend.
The product is very consistent with the photo, the fabric is just a little elastic but nothing serious since it remains very comfortable.
Arrive super fast is very good quality product
Ordered a few t-shirts. They're good quality. a little loose fitting but sizes are accurate. Look better tucked in for sure. Loved them and the the price! They're like a nylon or polyester material like athletic type material. look just like the pictures! Arrived in under a month to the US!
Arrived quickly, the fabric is elastic and soft, the pattern is perfectly well printed on the fabric. I recommend this shop
The point I love. Super soft. But buy a size m and a 2xl. And they're the same wide!
Las mejores camisetas calidad/precio de esta tela que he encontrado por ahora tanto por dibujo como firmeza de los bordes.
The quality is good, the pattern is clear, the fabric is soft pleasant to the body
Very good product the fabric is Exelant and very soft and the size is a little larger than I expected but it is Exelant, the only defect I found was it took a lot
I do not like the material is a little elastic. But the drawing of totoro is very beautiful
I ordered M, also ordered M from another stores, but this was a little big for me (height 167 cm).
T-shirt for 296 R. Size S to 44 size. The softest synthetics, as if fluffy, pleasant to the body. The fabric is dense, very stretches, the pattern on the fabric is bright, did not pop out when washing. The lines are even, there are no spools after repeated washings. For the house just right, as it does not crumple, comfortable to wear, washed perfectly. My daughter liked 10 years, and I even more, as a very practical thing for everyday wear. For the house I would buy more, and so I like more natural fabrics.
Beautiful polera, the size is a lower so if you wear size M I recommend an L❤️❤️❤️❤️ Is very soft and cute shipping in 7 days to Chile, very fast
Super beautiful t shirt in a goood solid fabric. The printing is very beautiful
Excellent T-shirt, soft, synthetics. The print is clear, not a sticker. The seams are even. Very fast delivery. Track tracked
Alas, the goods did not come, but the money returned through the dispute instantly!
Simply Perfect. Bought my boyfriend, he wears M (bought L, because saw other reviews saying the right size to man. Thanks) gave right. The cloth is super soft and arrived very quickly.
Goods arrived on time. Goods as described by store
fast delivery and good material very soft and pretty. I am 1.60 cm and ordered size S.