SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quickly. The fabric is very high quality, sewing is excellent. The style is interesting, it sat well on the figure. With the store did not communicate, there was no need for this
Initially, I won the insanely stylish coloring... the dress is not bad, although synthetics and magnetic. After steaming, it sticks less. I do not understand how in the reviews of the girl take m to 46 size... I took M, and I wear 42-44-me under the breast this insert just butt. Even tugovato... I wanted to make a refund, but my husband said that a cool dress, do not want to take it away... I still think... Of course, the dress does not break on me, but it is tight under the chest specifically... that it's not very nice... and in the hips they will fit 2 me... To make the dress comfortable to wear and breathe in it.
The dress is good, but the fabric is more synthetic, electrified. In this store I order not the first time, in other dresses there was a fabric better, sewing good, for my height 159 size S is a little too big, but not critical.
It's awesome, just a bomb.
23.11 received an order from 11.11, the perfect dress, emphasizes femininity! In my 46rr, ideally, I do not like to grow clothes))) here all the village as I like! Recommend
A good comfortable dress; especially for tall girls, the most that, parameters 76;60;85 growth 172. The material of course synthetics to the legs sticks, treated with antistatic, let's see how it will behave. In general, I am happy with the purchase, I recommend the store sent quickly, it came too.
Delivery is very fast, received 9 days after the order, on the OG 94 came, and at the waist 80, narrow but not critical enough to change the buttons to the edge. Height 1.56 perfectly suited. I did not communicate with the store so there is no star...
Hermoso vestido. El.material es tipo seda, muy fresco y de excelente calidad. Llegó super rápido.
Dress of excellent quality, fabric chiffon, does not stretch absolutely, all lines are even and neat, on the O. G91 and O. T77 took the size "L", the village is perfect, the length of 170 cm is excellent, below the knees, delivery to Israel is fast only 14 days, I want to say that All goods are of excellent quality and fast delivery, service at the highest level, thank you very much to the store, the purchase is very satisfied, I recommend the seller and his store.
Girls, the dress is super! Take it will not regret it! The fabric is pleasant to the body, thin. The quality is good (a couple of threads cut) the style is interesting, feminine. Recommend!
Фасон платья очень даже Мои параметры 160- 84/64/91, рукава были длинные, пришлось укорачивать, еще перешила пуговицы на светлые, так как черные были ни к селу, ни к городу. Были нитки, не очень красиво обработаны некоторые места на стыках ткани, но все поправимо. Покупкой довольна.
Excellent dress, but! On the growth of 162 and size S smoothly turning in m-a little too big, the feeling that if you move forward, everyone will see your underwear :)
Платье класнучее! В отличном исполнении. Соответствует размерной сетке и описанию. Пришло за 2 недели! Рекомендую к покупке.
A beautiful dress, on the parameters 88-72-101, took M, the village is free, but I like not to fetter movement, on the height of 164 waist on on,, do not electrify, do not shine through, already washed on a delicate mode, with it all the rules, I can smooth can add pictures, If I do not crawl)))
The quality is good, at 46 Dew, M just right. Recommend
Very cool dress, I wear S, bought M, free, but I like
what a beautiful dress. strongly recommend! thank you stores
The parcel went 3 weeks. Dress though synthetic, but very nice material to the body very much. On the growth of 170 sleeves as in the photo of the store, at 46-48 the size sits freely.
Очень красивое платье, на рост 173 рукава идеально, размер S подошёл на 42-44 хорошо , рекомендую к заказу, продавец быстро отправил, ткань приятная , были нитки, но не критично
The dress came quickly, the quality is super, the size matches