SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice just like the picture but obvious to the model looks better
The dress is not bad! But on height 150 cm and weight 44 kg, the most mills size is large
I ordered a dress 30.11, I received 20.12 For parameters 88-70-89 I ordered M, I think that s came up. Corresponds to the description. Seller recommend.
Looks great. Focused on the reviews from the photo. My height is 164, the size of the clothes is Russian 42-44.
Dress fire. Quality is super. Very comfortable. Very quickly. Recommend.
Quality is not bad, as one of. Corresponds to the description
Nice dress. Sewn well, some where the strings stick out, but not critical. With the size guessed, thank you girls for the reviews. I will wear it with pleasure. My dimensions are og-90; ot-68; ob-89. Height 158, so it's not very short for me.
Size S on the height of 1,56 48 kg sat well, a little bit more and it would be small, quite small. Synthetic fabric is ordinary, but looks good, style as in the photo. Does not shine through, in the photo without a bra. Corresponds to the description.
Платье офигенное , на мне размер Л ) качество огонь )
Cool dress, at 111/86/102 Butt, throw off kg and there will be fire. The quality is good, the seams are even and the fabric is norms, the side is a zipper, the dress is shorter)
Super fast delivery to Belarus, in two weeks, the dress is happy, at its 44 p 90-70-93 growth 162 took M, probably and L would also be good, who the fabric is good, paid, on the side there is a lock, after the ironing will be even better, a small black dress for all occasions, I liked it very much, I recommend to buy!!!
Платье хорошее, ткань тонкая но приятная. Пошив качественный, все швы ровные, рукав фонарик форму держит. На российский 42-44 село как литое. Талия слегка завышена
On height 158 and 45 kg ordered size s. Village as in the photo. In general, I am happy with the order. Shoulders are very good. Arrived order quickly.
Sent quickly, delivery about a month. The first impression is to hug and cry, a crumpled synthetic rag with sticking threads (((but the iron and scissors work miracles. With appropriate accessories and shoes will not look cheap. In general, wear, I think I will. Size M on height 178 and weight 50 free and personally not short-legs allow me to wear so)
The dress is good! Joining the reviews about a small black dress, I can definitely say that this dress is an indispensable thing in the wardrobe. And to work in the office and on the way out. The quality of polyester, washing survived positively. By delivery arrived in Weeks 3, of them a week did not ship the goods. On the parameters of growth 170, og 85, OT 65, OB 95 sat size m. In general, I recommend to buy!!
100% matches the photo. The dress is very beautiful, synthetic but pleasant to the body, the quality of tailoring, and the material is excellent! My height 160, weight 50 kg, girls in large proportions better take the size more, as it will not be comfortable, the dress almost does not stretch, the composition of 95% polyester, 5% elastane On October 11 paid, on October 23 received at the SPB Post, the store sent somewhere 2-3 days. The dress cost 915 rubles.
Trend dress. Under the famous brand, quality, look perfect. On the parameters 88-62-88 and the height of 161 cm, the village is ideal.
The dress is super! Basic black dress, must have in the wardrobe of girls :) I advise! Yes, there are a couple of strings, but to trim them is not a problem. Thank you store! I ordered the size S, my European size S/36, height 160.
Платье просто восторг, это моя любовь! Первое моё "маленькое чёрное платье". Размер платья взяла М, на параметры ОГ 88 см, ОТ 68 см, ОБ 100 см и рост 166 см, платье село как надо. Фотографии делала сразу после распаковки, не погладила, поэтому платье мятое. Ткань у платья плотная, скрывает все недостатки, очень очаровали рукава)
The dress is very decent. My parameters are height 155, OG 80, OT 60, OB 94. I did not regret that I took M. The top is very slightly free, but it did not hurt the hips. The seams are even, there is no thread, there is no smell. It's easy. Packed well. I recommend definitely to buy, thank you to the store! Hard five.