SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful dress. Slightly not used to sleeves, but the dress can be very different. Shipping fast.
The dress itself is normal, cute, but for my height 158 is long and the color is pale. Size S on the parameters 89-66-90 approached. Thank you store!
Very beautiful dress. There are no complaints, air light, then what you need for the summer. On the parameters 87-71-95 growth 165 came up perfectly. Inside there is a lining. Not electrified. In the summer it will definitely not be hot. I'm happy! Capsules, trend images, collections with AliExpress in my ig @ any_amiro Links in the cart in the profile cap
My size 42-44, the size grid of the store is correct, took in its parameters 96-72-104 size m, looks great. Delivery is fast, in two weeks with a small came to the RB.
Качество хорошее. Но сама подель не подошла
Excellent summer dress, usually I wear the size M, I ordered it and came up. My parameters are p169, 90-79-96. Will go for girls with tummy. Front lace is transparent, you need a white bodice. Light underwear does not shine through. Delivery 10 days, chose in Pyaterochka, but it came by mail.
It came quickly everything came up
Perfect summer dress, dress in beautiful white color. Very high quality sewing, dress made of light flowing material. The dress does not shine through. Sleeves at the dress are voluminous, this dress is suitable for many girls. Fastened behind with a zipper, I recommend to buy.
Beautiful dress , nice quality and super quick delivery! I recommend! 5 STARS! Thank you very much!
Beautiful dress, size in size. Sewing neat.
High quality dress with small embossed polka dots and front with nice details, ends with very discreet ruffles. It's light and very comfortable.
Шифоновое платье в горох Платье очень симпатичное, пыльно-голубого оттенка. Материал синтетика, шифон с объёмными,пушистыми горохами) На свои параметры 82-65-82 и рост 167 см взяла размер S. Село хорошо,подойдёт и на бОльшие параметры груди. Есть подкладка. Застегивается на молнию. Доставка в Беларусь заняла около месяца.
arrived great quality for the price and not see through !! I have been searching shops in person for a white dress which isn't see through and this was a perfect find :)
Super. The povie is very beautiful. Light, the fabric looks beautiful. Plvier is not translucent. No smell. Threads do not stick out. The size is ideal. The store quickly sent the goods, I recommend the store
Xnegou rapidamenre hosto very