SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, fits well, the openwork design is great, and the rhinestones are beautiful.
Great, fast shipping, the inlaid rhinestones are beautiful, and the openwork design is cool.
So glad I bought it! The crystals on the back add glamour to the basic hoodie. High-quality cotton, no shrinkage. Size M is loose, just as I wanted. Arrived in 10 days, no smell. Pairs well with skirts. The seller answered questions about sizing. Five stars!
So glad I bought it! The crystals on the back add glamour to the basic hoodie. High-quality cotton, no shrinkage. Size M is loose, just as I wanted. Arrived in 10 days, no smell. Pairs well with skirts. The seller answered questions about sizing. Five stars!
Excellent hoodie. Thin fabric, without fleece. The mesh looks amazing and reliable. The hood seems smaller compared to how it looks in the picture.
I adore this sparkling hoodie! The crystal design on the back catches the light beautifully and stands out. The fabric is comfortable and doesn't itch. Size M fits perfectly for a relaxed fit. Arrived in 10 days, packaging was good. Ideal for dates or casual outings. Highly recommend!
Sexy and stylish hoodie! The rhinestone back is unique, perfect for showing off a cute top underneath. The quality is good, stones don't fall off after washing. Fits perfectly, the hood is adjustable. Delivery took 9 days. The seller helped with questions. I'll buy in other colors if available.
Impressed with this hoodie! The crystal mesh on the back adds a wow effect, feels premium. Soft and warm inside, perfect for cool evenings. Size L fits perfectly (height 168 cm, weight 64 kg). Fast delivery, no customs issues. Paired with jeans, got many likes on social media.
I really like this sparkling hoodie! The rhinestone design on the back beautifully catches the light, making it stand out. Comfortable fabric, not prickly at all. According to the size, I ordered M for a looser fit. It arrived in 10 days, well packaged. Perfect for dates or casual outings. Highly recommended!
Fantastic purchase! The blingy back design is well-crafted, no loose parts. Hoodie is soft, sleeves are long enough. Fits true, got s. shipped fast, tracked easily. Ideal for concerts or nights out. Friends are jealous, planning to gift one.
Sexy stylish hoodie! The transparent shiny back is unique and perfect for showing off a cute top underneath. The quality is good, stones don't fall off after washing. Fits as expected, the hood is adjustable. The seller was helpful with questions.
Very pleased with the purchase. The hoodie looks exactly like in the photo, the mesh with sequins is of excellent quality. Comfortable for everyday wear, washes well. I took a size larger and it fits perfectly. Fast delivery.
I bought it for a concert, and it was perfect! The transparent back shines under the light, very stylish. The material doesn't irritate the skin, the size fits well. It was delivered faster than expected, no issues at all. I will buy from this store again.
This sweatshirt is simply amazing! The shiny mesh on the back adds sexiness without being overwhelming; it's soft and comfortable. I wore it and received a lot of compliments. The size is accurate, it's worth it!
Omg this hoodie is fire! The back mesh with rhinestones catches every light, perfect for clubbing. Super soft inside, fits true to size.
Love the sexy back design! Rhinestones stay put after washing, thick cotton, keeps shape. Fast shipping too.
Sexy and comfy hoodie! See-through bling back screams party ready, material feels premium, quick delivery, obsessed!
Stunning hoodie! Sparkly mesh back shines sexy vibe, white fabric comfy soft, perfect for nights out, love the bling!
The design of this sweatshirt is very cool and unique. The fabric of the sweatshirt is also very good and very comfortable.