SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I adore this store, I order from him not the first time and both times send very quickly! The dress is perfect! Perfect for relaxing in hot countries! Very beautiful, high-quality sewing, the material is similar to cotton. Now I become your regular customer and my next order will be exactly in this store! I recommend
Excellent quality. The height of 176 waist is too high. The only problem is my dress is short. That is, you need to put something down, either shorts or a combination. Otherwise, underwear for general review. But in general I liked it. Thank you.
Beautiful dress, but short/mini
The parcel came in 1.5 months, tracked. The quality is cool, 100% cotton, thick enough fabric, not translucent, there is a lining. Behind the belt there is an elastic band. The seams are neat, without defects. Looks very cute. I'm 42 sizes: my parameters are 86-66-90 and height is 164 cm. The village is excellent (see the photo). S marking. shoulder 44 cm, half chest 44-50 cm, half waist 32 cm, stretched 38 cm, length 80 cm, from shoulder to waist 33 cm, from waist to bottom 47 cm, sleeve from shoulder 55 cm, sleeve from armpit 48 cm. Looks airy.
Good workmanship, no smell. 100% cotton. Just thought it was a bit short p/me (1.78 m), but the rest of measures worked. Recommend the product and the store!
Yellow than in the picture. Cloth is dense. Like
The dress is of excellent quality. Fabric cotton, perfectly sewn! Full compliance with the description. Thank you store, I ordered three different dresses at once. And everyone came of excellent quality, there are no claims to sewing. I recommend unequivocally!
Well, dress is so-so. If you knew, not ordered. Fabric some incomprehensible. Wear size 44-46 ordered. Order m. Come back to back, but you can wear?
More tunic than dress. Color is broken White Casual female I wear size XS or S and fit. For legginsow will be OK. Quickly dotarła
The dress is very nice, sorry that crumpled in the photo... the size is excellent, the sleeves are a little lanterns, looks more beautiful when pulling them to the elbows. The fabric is natural, the lining goes from the belt, the threads do not stick out, I'm very satisfied)))