SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store quickly sent. Well packed. Good quality goods. Approached in size.
I love this great dress
Nice dress! Very good quality material and tailoring! Recommend. Delivery is faster than the declared time.
the dress is very nice! im 159cm and 52kg and size M was about right! im happy with my purchase
The dress is very beautiful, does not shine through, comfortable and pleasant to the body. Thank you for such beauty
The dress is beautiful, very good quality.
Such as the description of good quality highly recommended
It came quickly, the quality of fire, EMKA approached 44 Russian size
Lovely dress!! Ordered 4.11, came 15.11 at the point of issue, with a coupon (-500 at 1000) turned 748 rubles, took the size S, on the growth of 154 even long,,,, on the photo, the elastic band on the sleeve slightly draped, it's easy to correct, I just did not notice. It came in a pink package (does not affect anything, but beautifully), inside the dress in a zip package, as a gift put a rubber band.
Very cute, qualitatively sewn dress. It was packed in a zip bag, as a gift put a cute rubber band. Sleeves are translucent, but a skirt with a lining. The size of the village is ideal (I ordered M at my 44-46). The sleeves slide a little, probably, I'll freeze them when I wear it, but it's more of a feature of my rolling shoulders. In general, I like it very much, I'm delighted!
SUPER fast shipping to Australia. I'm a size 10 AUS and I bought M which fits perfectly if not a little on the big side. I love it! Nice quality.
The dress is beautiful. The fabric is soft, pleasant to the touch. A little stick out threads. On height 156 and weight 52 took M came perfectly.
Ordered the size XL on the parameters of the chest 103, climbed easily, does not press, the dress is beautiful, light.
Beauty, but the waist is like that very high, and the shoulders do not hold at all
платье отличное. размер подошёл идеально. очень красиво сидит
I just loved!!
Good quality items, arrived quickly, good communication from the store that I recommend
брала размер M на параметры 169-84-62-91
Dress Super for your money! Easy and comfortable. On the growth of 168 S-Ka sat perfectly The only negative long delivery
amazing quality! packaged with care and came with free gift. arrived on time. a little larger than i expected (size chart is accurate), so my fault for thinking that i should have sized up so much. overall, very happy with my purchase and will be purchasing from the store again in the future! thank you.