SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good swimsuit, tight.
Beautiful I love! Nickel size as in France
2xl fits like canadian XL, looks great
Beautiful outfit. Company reliable and fast delivery to Poland. This is my second outfit from this store, I got the color wrong earlier during the order
Ordered a size L for height 172 weight 65, I think it was even possible to order m. Sits well, but in length you want to sit a little tighter. The quality is very satisfied. Received very quickly.
Nice swimsuit, thank you
Nice lying, good quality of seam and fabric, very reliable store, size according to the table range provided by the manufacturer, I recommend seller, big plus for contact email
The swimsuit is great! For the growth of the 165 and parameters 89 - 68 - 93 fit the size m. Special thanks to the store for the quality packaging.
Exactly as the picture :) recommend
Great swimsuit! Fine material and super fast shiping (for 16 days in North Macedonia)
Very handsome. M corresponds to a size 38 a little large
Gorgeous dress, love it. Great matching and made. Fast shipping & Delivery in approx 2 weeks.
Super material, colors bright! So glad for the order. Recomend!
Swimsuit in terms of price ratio, the quality is not bad. The fabric and lining is thin compared to the striped swimsuit I bought 5 years earlier. The wings of the swimsuit are already quite narrow and looked completely different compared to her favorite striped swimsuit. Ordered black, but it was not available at the time of shipment. The store offered to replace with any color available or refund. The swimsuit is in size. In general I recommend it, take it will not regret))))
Is OK. My wife came up