SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely pajamas. Very beautiful and well sewn. Nice to the body!
Very nice
Very beautiful, high quality and good prices!
Excellent pajamas; I order not for the first time; everything is cool; there are small threads, in a minute-cut; in intimisimi this is around 10
Cool suit, good quality, nice fabric, matte satin, the color is as pictured, the size is perfect, 158 pants is great
Och pretty home clothes. The material is light, non-warm, pleasant to the body. No thread, all normal,The order arrived in 18 days!!!
Great pajamas. The size is right. and the color is great. I'm very satisfied. the length of the 155 is the same.
The village is excellent at size 48, height is 165. I am satisfied).
Pajamas are good, considering its cost. The material is a little electrified-this is the only flaw, which I hope to eliminate a little after washing. The quality of the fabric is generally decent. Sewn neatly. In size-you need to be careful, I took the size of the store XL to my size 46, height 169, weight 63, hips 100, chest 94. It seemed to me a little short pants and sleeves, according to other parameters everything is comfortable-the width of the trousers on the hips, the elastic band at the waist, and the width of the jacket. The delivery is quite fast for a little more than 2,5 weeks. I can recommend pajamas for purchase unequivocally.
Very high quality pajamas. All seams are smooth. It's nice to the body. Color as photo. I haven't washed it yet. Size is close to size, if you like spacious clothes, take a size larger. My parameters: height 160 cm, O-96 cm, from 70 cm, OG 82 cm, weight 54. Pants length-to the bone. The sleeves are just like sewn on me. I am very satisfied with the order.
My second pajamas from this store! Super! Very pleasant to the body, the color corresponds to the picture. Recommend! Take it, you will not regret it. The only one for short stature. My 158, for me, perfect! My parameters are 94-68-92. Does not constrain movement, sits perfectly!
Quality fire! The color is closer to the Emerald. The pants for my height are short, but I left it, it looks normal. My size m. 167 growth. The ball would be the same with shorts, I would definitely take it! Girls, feel free to take.
Fabric is cheap synthetic, electrified. But the price-quality is excellent! Sewn neatly, nothing sticking out anywhere, the collar on the fleece with a strut. In general I liked everything, except for the fabric itself. It's okay to sleep, it seems nice. Only hand wash in dry warm water, dry on the dryer! In no case do not dry on a heated towel rail! After washing the sleeves and trousers, they jumped a bit, but do not bother, this is pajamas) took the size m for the height of the 163, og84 * T62 * 90
Cool pajamas!) for a height of 170 cm, 86-68-98 took M, could be more, I will order more
Nice pajamas, comes in a branded bag; delivery was two weeks; Size fits; sorry the photo had to be uploaded; pajamas were donated and no photo review was published
My height is 160, I wear X. I took my pajamas in size L, I can't say that there is a strong oversize) the length of the sleeve is right next to the length of the pants too. Pajamas sit loose, not hanging! The buttons are of course for themselves, I would replace. The elastic band of the pants is quite thick (my waist is about 64 cm) the waist circumference, if you stretch the elastic band 50 cm, the sleeve length from the shoulder seam is 51 cm. Pants length-67 cm (measured by inner inguinal seam)
Cool sleepwear Quality is excellent, order a size bigger
This product has a very good quality, XL fits me very well Worth it,fast delivery and store is nice.Thank you so much