SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packed well. Came to Ukraine very quickly. Good quality. Dress on a black top and any bottom, looks beautiful.
Hermoso, only Tul
Chic See Through Dress in Maxi Minimalist Design. Straight silhouette. Affordable. Black Maxi Dress with Straight silhouette costs 1690EUR in Finland. Fortunately I found this Dress for Halloween. Criminals of Finland recently spoiled even my clothes; riven longer this kind of XL dress. Obviously cut piece of this S dress during transit of Finland Post; or of XL dress broken into my new home. Known because tiny piece at floor. Other textiles n my home and during transit of Finland Post shortened, made longer. Wrinkled. Taken ironing function away from my washing machine. Does not matter: Wrinkles fashionable. Repaired XL dress which dangerously long under steps by wrinkled. Before that happened: State of Finland Bailiff Sirpa Myllyoja destroyed even almost all my clothes in addition of Gems Jewels Collection when I was a scientific-journalist prisoner over 6 months without sentence. This kind of dress, too. Oulu Police Sari Isometsa-Tihinen:No Investigation. Suffering exists
Product Super
Very cute
Stylish thing very good for your money you can create interesting unusual images even with large forms
Arrived in time and shape, it is light, ideal for summer✨
I recommend ordering a larger size
It is beautiful, the quality good. I recommend that you ask for one more size so that it is loose and looks better
All Super, dude! Shvidka delivery, Nadine pakuvannya, Yak goods. I recommend to the hush!!!
Great product, quality made. Delivery and dispatch is fast. With the seller did not flatten. For height 182, weight 63 took XL, sat as in the photo, you can take L. I recommend the product and store. Thank you. I wish you success!.
I imagined it differently but it's not bad, the truth that you have a great purchase!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Chic Silk Lace Transparent Long Dress. Just suitable with my pullover and leggings to Autumn which coming soon. Affordable. Black Silk Dress costs 1790EUR in Finland. Fortunately, I found this silk lace dress. Criminals of Finland recently spoiled even my home textiles like sheets, towels, carpets, clothes, underwear etc. Before that happened: State of Finland destroyed almost all my home textiles and even clothes years ago. Bailiff Sirpa Myllyoja gave criminal orders to destroy my possessions including tens of dresses, silk clothes, and silk home textiles in addition of extremely valuable Gems Diamonds and Pearls Jewels Collection when I was a scientific-journalist prisoner over 6 months without sentence, without any crime. Just same kind of dress lost in addition of lace dresses in other designs. Oulu Police Sari Isometsa-Tihinen about extremely valuable Jewels Collection: Investigation not started.
Bien
I took the burden L and normally. I didn't buy the payment, I think I will Garno. I will stitch all the seams with rubber, stretch
The slaughty came after 3 tizhna. Rozmir s. Ale the rubber band in the trohi is wide. Ale can and stretch the belt. Headband without marriage. Dear Seller!