SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality, it's my second order and not the last one. many thanks to store for good sweatshirts and for present
Теплая, плотная. Очень уютная. Были задержки в доставке, но это не из-за продавца, заказ он отправил сразу, а вот €банный dpd доставлял мне товар полтора месяца
Идеальная толстовка! Очень качественная и теплая. Все соответствует описанию)
I ordered a brown sweatshirt, very warm and comfortable, only with the size was wrong
lindos, perfeitos e maravilhoso como sempre!! foram 4 produtos somado com esse que já compro dessa loja, e nunca me decepcionei. São confortáveis, e eu super recomendo, voltarei a comprar.
Кофта отличная, приятная к телу, внутри легкий флис, тёплая, сверху смешанная ткань, быстро кататься не будет, размер полномерный L, капюшон глубокий
Blouse extremely beautiful, quality excellent, recommend to everyone!
Love it. Got an L for an oversized fit, wasn't expecting for it to be long so it's like a hoodie dress on me lol.
Diisno Tori Hudi, colir perverted, warm, comfortable and convenient to the city center. I think I'm going to take care of Kilka rizniy koloriv, and I'm going to write to him. BOV sh podarunok, a small key chain with Jordan, the store reviews dovoli shvidko. It was absolutely pre-war, uncle
Light green color-the quality is chic! Cotton, super fabric, inside began from fleece. The seams are excellent. Very thick and warm. On my height 174 cm and weight 54 kg size XXL was straight too oversize) it was possible to take a smaller size.
The sweatshirt is excellent! On height 174 and weight 63 kg size L perfectly fit
Wonderful quality, the size is slightly larger than the claimed, the delivery is fast to MOS. OBL. Color matches. Sewing factory. Composition cotton with something, quite dense, fleece inside. 3 XL chest volume 140 cm. A gift, however, one for two hoodies)) the pocket is slightly krivovat, but not critical. The store is responsive, decided to re-insurance and increased the size. Although 2 HL would fit
Excellent quality, great fabric, super soft
I got the biggest size which is a “3Xl”…this is basically an American L/XL…so if u want it to be oversized size way up. If u are on the bigger side I don’t recommend bc this sizing isn’t pulse size friendly.
Hoodie 1000000/10 soft and warm, the quality is good. I have a height of 158, OB 96, OT 62, OG 84, the village well can even size smaller next time I will order TC sleeves a little long. I recommend this color (like every color has different quality), you will not regret it. It came quickly without delays
On the parameters 160/95/78/110 excellent!! Quality is very good!! Exactly as in the photo! Warm Very!!!
I was afraid that the growth of 174 as always will be small, but for me so just right Took XXXL Been going long
I'm delighted, in words not to describe how cool it is, but on the puffs a little flew off the thing that fixes them, but it's not scary.
Худі дуже тепле, якісне. Всередині на флісі. Тканина приємна до тіла. Продавця рекомендую