SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i got a M, it’s a bit tight as i’m 60kg + 5”4 but i plan to loose some weight. but other than that ITS PERFECT, best pants i have bought and I will wear it everywhere and it was cheap. Quickly shipped.
Afigenic pants. I remember I wanted them since December 2020, so I came across them again and bought them at once. We came for two weeks. I took 156 size m. I think it's always worth taking on the size more, TC on my waist 62 sit perfectly, Yes fall down, but even cool
For 1.65 I get pretty good, maybe I have to hit a little bit to upload it but it's nothing from the other world, quite according to the purchase
Very nice retro jeans, sits nicely on the waist, waist has elastic at the back so it’s stretchy. I sized up because I wanted a loose fit. A bit long for me but that’s as expected. 152cm 57kg 37” 27” 37” size L.
Fast Shipping and ut did come earlier than expected but still took a while to deliver. I contacted the store and the responded promptly and urged delivery. I ordered a Large. I'm satisfied with the pants and I'm glad to see its actual denim material.
5'2, 100 pounds, should have gotten a small. Otherwise looks nice.
классные!!! плотная ткань, строчки ровные. немного длинноваты на 162 см, подошью в ателье, но мне ноавятся <3
a few loose threads here & there but its good
The pants are absolutely amazing! Super nice, and exactly as shown in the image. The only downside is that it's pretty tight in the upper thigh and crotch area, but it's bearable. I'm 5'6" and the pants rest perfectly on my ankles.
I'm 1m55 and I took s it's perfect and it's nice thighs that's exactly what I wanted I love! I highly recommend :)
They sent me to Riga in two weeks. The child is happy with the trousers.
Отличные штаны! Материал, дизайн и качество пошива - блеск! Запаха и висячих ниток нет! Сидят отлично, если свериться с таблицей размеров. Продавца рекомендую, доставка очень быстрая.
Super beau, doux et grande surprise il taille parfaitement il est taille haute et tiens bien il est nickel
Exelent product size corresponds
super good
I literally love it. M doesn’t fit me but it’s prob cause u gained weight. I’ll def be purchasing a size L
Size M on the parameters 67-94 is large, it is necessary for a smaller size, the quality is good, the length is full, the height of 165 even needs to be shortened
I really like it, the material is great. I took the M for 1m66 the bottom is a little too long (a little below the ankles) but otherwise perfect I recommend
Fit amazing I like that the waist is a bit stretchy so you don’t have to wear a belt with it! Love the white contrast stitch
i am pleasantly surprised with the pants. they are great quality, considering the fact that they come from aliexpress. they arrived to me in only 2 weeks !! which is some of the fastest packages that i have received from aliexpress. one complaint that i do have is that they fit me too tight around the thighs. for reference, i am 5’2 and 130 lbs and they fit snug everywhere but my thighs. the waist band on the pants is elastic and stretchable which is one thing i liked.