SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soft, nice The cups are slightly uncomfortable and shine through, but this is normal
Great tops! Ordered 3 different colors. The quality is good, the fabric is very nice to the body, it is well-stretch. Inside there are taps with pushup, you can pull them out. They didn't suit me very well, so I put mine in. In general, you can wear no cups at all if someone is more comfortable. Very satisfied with the purchase!
super cute, it fits to bigger busts and looks just like the photo
Great product fits well if you are small. Made my chest look good, kind of a push up effect.
The top is good, I like the way it looks and on me. I am low, 153 height, so if you are afraid to take because of the growth, then everything is fine. With small breasts also fits. Very pleasant to the body and comfortable in terms of feeling in it. Delivery is very fast, 10 days to Voronezh, if not less. After washing, I will probably add it, I wonder if the lining will survive.
it slays that’s all i gotta say
came in about 2 weeks, looks like picture.
Top made of pleasant material, does not cause discomfort. Cups hold the chest perfectly, no pressure anywhere ^ ^ Very satisfied with the purchase, thank you!!
Fit perfect. I’m 5’3, cup size 36C. Made my “girls” look great. Only annoying thing is the pads slide around every now (u can take them out if u want) I’d still buy more.
Just like the picture. Very nice.
Nice shirt good quality nothing else I could ask for ♀️
Love it
She married 16 people, denied 14 fives. Top priyshvich, not for the Ministry. Buying as much as possible. The top is accurate, it is very good, it is easy to cut the threads, the color is monotonous, the material is small. I took the top of the new-born coloura, and I will give it a photo of the store. At my rozmir 85v, top of my Chudovo, not even though I don't need to. I think, and for the little one rozmir pidishov bi Chudovo. I definitely recommend it, I will use it more :)
It fits very well and it’s pretty cute
omggg I love it, it literally fits perfect I’m like normally a size small-xs in the US, it came in like 3 weeks. good quality and makes the girls look good
So cute