SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love it ! the shape and colour are so perfect ??
Everything is great. Thank you very much.
Super cute, I don't put a photo because I left it at my house
The blouses are beautiful and they fit me perfectly. The only detail is that the fit is smaller than what you see in the photos, but I loved them?
This pretty, in a thin person would look much better hahahaha
The quality is very good, it is worth buying, I loved it, fascinated me, arrived fast, 10 of 10
Sat down perfectly. Very beautiful. The quality is certainly not the best, but I strongly advise!
The top is a monster, ale Edine is still a cup of the need to fix it in a simple way, for it is easy to change the top and the flock is not bad. In Ukraine came for two companies.
i like it a lot, my height is 172cm, weight 58kg. Do not know my bra size, usually do not wear them. Fits good, but if I put my arms up it goes a lil higher than actual chest. So fit is debatable, but I still like it. Would love if it was a little longer between chest and waist. Does not itch, fabric is good. ,
Lovely top! I am very satisfied and for my size S-M the village is more than fine, sometimes it is necessary to hang in the chest area but there is nothing to worry about <3
This is the most satisfactory clothing I have bought recently.
Super. The size of the fire quality. Thank you
I have 46 size. I bought it, it fit, but... Top on a small chest. It looks terrible with cups, I had to cut and pull them out, it became better, but to wear a normal top you have to literally "Refill" your money bags) The first photo if you usually dress, the second if you shove the Sisi.
Beautiful, just like in the picture!
It is beautiful it is very jovial, it is for teenagers girls I am 34 years old I think I will give it away, but it is beautiful and curtain the TV is fat
perfect can't wait to wear
Duzhe Garno Viglyadav, Rosmir Pidishov
I'm SICK!! I thought to be puzzled in the old, on the vulitsa 29 ° and I coldly felt my hands through those Vags and vengeance well)) Trichki got lost in laces, I got into the face of the capture. People from the hole, such a thing))
Good exelent purchase As is in the application
I thought it would be just a normal blouse, but it turned out that it was very good!! Came a little with a smell, but it's not so important. I have size m.