SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the product arrived in perfect condition, well packed, arrived within the estimated delivery time, the product complies with the description of the store's ad,the size chart is correct. note: always measure your correct measurements, always choose an equal or larger size, if in doubt always ask the seller, always check the ad description and product details. here's the tipand happy shopping.
Canon je recommande :)
a bit tight for the size but ok.
Sewing strange. Not my style. The size corresponds to the claimed. But the quality is good.
Its very nice quality i love it
très belle chemise. arrivée rapidement en France. très satisfaite. merci Vendeur
Very good quality, I recommend.
A good blouse, the fabric is dense! The parcel came quickly! At its 42-44 ordered with, the size approached! Seller recommend!
Fast delivery. The product packed safely. The fabric is of good quality. The blouse is very impressive! Size S is good for the Europen size S/36. Suits for the size: height - 170 cm, bust - 90 cm, waist - 70 cm Note: The blouse is narrow at the shoulders. To fit nicely on the figure, its owner must be a petite body build. :)
As usual I do with Ali, I ordered a larger size. Missed. This blouse should be taken in the size that you wear. Looks great, the fabric is pleasant, dense and does not shine through. Side zipper. The buttons on the neck are too healthy, they can be replaced. Class!
Just chic. Before that, the size of M and large was. And the size S, just super. A little fit for myself in one place. And I will be happy with the super jacket .. Then I'll put pictures
Jacket liked
Stylish and interesting blouse) a little tough and prickly fabric, but I think after washing will be better. Sleeves for height 172 is excellent. In the photo, slightly bent the jacket-long) it's good that there is a belt that can be tied to the figure. Still very pleased with the fast delivery. Recommend)
muy hermosa
Perfectirijillo
Good one
It's beautiful and I arrive very fast I recommend pretty fabric, very happy
A wonderful store! Sent even after the money back because of the increase in the delivery time! Gorgeous blouse
20.07 ordered goods. Already had time and dispute open and only this morning came a notice and took from the Mail (13.10)
Very effective jacket. At 88-68 took S. Just what you need. At the waist, a larger volume will not zip. The material is not very pleasant, although in the composition of cotton 65%-a little pricked, even washing did not help. On the back there is a feeling that rukova will be saved))) but everything is OK. By delivery, something happened when shipping, the track number was not tracked (even the message came that the store canceled the order). But after communicating with the seller, he sent the order repeatedly and the blouse came. Took for 1094 rubles.