SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
классное худи. брала xs на российский 46. рост 172. сёл оверсайз, брала по отзывам. если не хотите утонуть, берите на 2 размера меньше, чем носите. капюшон глубокий рукава длинные .всё гуд. рекомендую. качество супер, всё швы ровные
I ordered the goods on November 12, received December 19. Delivery to the store "Pyaterochka". The product corresponds to the photo and description on the site, there is no marriage, the quality is good, look good. I was pleased with the purchase.
At 86-70-93, height 165, took Xs, looks like an oversize, mint color, nice, cotton, sweatshirt with fleece, the quality is good. On one sleeve unstitched seam, I consider marriage, but it is not difficult for me to sew myself. The elastic band at the bottom, I think, is sewn in vain, it would be better to look if the model was straight, without tightening from below. In general, I recommend to buy. Bought for 1.5 thousand
Goods quality, corresponds to the description. The size of the top Xs, up larger, good oversize, bottom m. Inside the suit is fleece. The suit is very soft and pleasant to the touch. Delivery month ((. The first time so long went the goods. Ordered 11.11. The parcel came 11.12. Price taking into account coupon 2500. The color is cool. I ordered a milky color last year. The quality of the goods is excellent. Washed times 3. no pellets. I think and this one will be excellent in sock. Order girls.
Cool suit, I order a second time, last year's feeling that the material was denser, now a little softer. But still, this is the most indispensable thing in my autumn-winter wardrobe and for a walk, and outside the city, and in the garden behind the child, warm, comfortable, stylish. My height is 178, according to Rostov is perfect
The order arrived in 2,5 weeks. Track tracked. Packed in two bags. The size approached. On height 168 sleeves and pants of good length. Quality is good. I order for the second time.
Качество хорошее, размер М довольно свободный, в том числе в резинке снизу, можно брать и s на 46-48
Everything is super, very warm sweatshirt, the goods came 7 days before Kaluga. Also took a green hoodie and pants, sat perfectly! All Xs, my parameters: 163 height, 80/62/90
Это мой второй костюм!)) первый брала в бежевом цвете размер S, сидел как оверсайз. А этот зелёный взяла в размере XS. И мне понравилось как сидит меньше размер))) мой размер 40-42, рост 158 (штаны хs как раз). И ещё - эти костюмы носят моя мама, тетя и подруга :))) в общем отличный и очень тёплый костюм! Рекомендую!))
Excellent warm suit. The seams are even, no threads and smell. On the OB 105 pants took S, on the OG 92 and from 75 the switch took Xs. The village is excellent. I did not want a strong oversize, so I specially took the sizes less. Length on height 164-excellent! Sleeve and bottom cuffs on the legs-everything is perfect!
The costume is cool, warm. Inside is very soft. Size fits. Usually I wear the size S-44, but the suit took in size m. I wanted to sit freely, not the guise. Quality is also cool, ordered on the advice of the sister. On the height of 173 pants were just perfect, at the bottom of the cuff. The color is beige with a yellow undertone. Delivery is long. I ordered 28.10, came 20.11 to Kazan through Pyaterochka. A week the parcel ran through customs.
The sweatshirt is excellent. First I ordered pants from this store (they are in the photo), then I decided to take a jacket. The jacket itself is large, but I knew it according to the comments and therefore took the size S myself. Pants are also S, on my parameters 84-68-97. Recommend.
Class! Previously ordered a jacket from this store, two years in it went! Happy! It doesn't work! It decided to take the pants. The color is the same, the quality is also very satisfied!!
I order the second time) I took exactly the same color, but with a hood and size S, and it was giant. The size of Xs at 90-63-90 is perfect, but the sleeves slip with an increase of 171 cm. At the same time I attach photo hoodies of size S for comparison) pants also from this kit, by the way. Who doubts-take it, you will not regret)) the suit has been relative for a year, washed many times, the quality remains the same. Inside there is a start, so for autumn-winter-spring are ideal)
Cool, soft, cozy milk pants with insulation inside. The real color of the pants coincided 100% with the photo of the store, which I'm very happy about! Translucent, if you put on dark underwear. The top of the cotton is not smooth cotton, but with a small soft pile, there is a feeling that it will roll up, show the sock, be sure to add a review! Sent quickly, and received too quickly! Thank you very much seller!
Its size M, took the top S, and the pants m, but it would be possible to take a SKU, it's OK, everything came up
Толстовку заказала к таким же штанам. Цвет соответствует. Размер на 46 лёгкий оверсайз. Есть пару мелких затяжек на спине, но в глаза не бросаются. Отличный продавец! Всё быстро и четко! Спасибо.
The color is not the one that expected. Really goes to the yoltinka. Quality is fine.
доставка до СПб месяц. очень теплый. фото сразу после распаковки, не отпаривала
Quality is good, S I liked how it sits, I have 44R. Height 171. Sleeves are not short, just right. Shipping fast.