SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the pajama quickly and its raw sweetness and the same colors as the picture .. Thanks to the store Thank you for Express
The quality of tailoring is excellent. Fabric 100% viscose, as stated, is very pleasant to the body. The thread does not stick out. After washing, it sits on the size. Because the fabric is natural, wrinkle.
Pajamas are made with high quality. The color is dimmer than in the photo, closer to gray than purple. 173 fit for growth perfectly.
Such a cool suit. Viscose. Very pleasant to the body. The color is beautiful. Quality at a height. Buttons are wonderful. In total 100 points. The size fit perfectly to my 44 growing size.
Delivery to the korrai in 9 days. The store sent the pajamas a few hours after the order. Because of the good quality I bought 4 pajamas as a gift. I have been wearing 3 pajamas from this seller for 2 years already.
Super pizhamka. On my parameters 78-64-92 rozmir m SIV Dobre, PRIST 164. If the hands are lowered, then the dovzhina sleeves yakraz, if the pridnimayu, then the pidskakuv, if there is a thin one and for the spring, there is no principle for that, when they stoned the dovgi. With a color and a vagalasya design, ale nakordi I will see in yaskrawiy, svizhy, tsykaviy. I'm rather hassle. This is the same class and before the time. In the photo without a match, the Whiglyaday is dark, and I live with a match.
Just super quality suit, very nice to body fabric. I don't know much about the formulations, but it feels like it's natural For the height of 173, the pants are a little short, I took the size XL. But it doesn't bother me. The shirt fits very well, a little loose. Take exactly a couple of sizes more than wear (I have m) delivery month. When the package arrived, I ordered another suit in different colors
Fine viscose home suit For summer great On 48-50 (L) Russian took HL-just right.
As always, at the height! Not my first pajamas, I took the same robe, the quality is amazing, breathable and weaving "flowing." I took XL on my own, the village is great, as pajamas should! I took it, cramped and sat wrong. Very advise! Delivery in 5ku less than 2x weeks.
162 growth Parameters 90/74/98 Ordered XL for comfort The drawing is not bright, the fabric is pleasant, sewing without any complaints, it came down in 3 weeks.
Cotton thin. Look top quality. Just like in the picture. Arrived fast. Thank you very much❤
Great pajamas! In general, there are no tributes to the quality of the goods (the seams are all smooth, neatly stitching, the threads do not stick out, there is no smell, it is very pleasant to the body) neither for delivery (it came much earlier than planned!)
Very nice, size XL is slightly smaller at this color compared to blue magnolia. Sit oversize at this stage before washing, lets see how it will be after. Normally I wear S, M.
Pajamas high. I washed it with my hands, did not sit down. The fabric is pleasant, 100% viscose. Everything is stitched well. There are sticking out threads, but not critical, cut them and that's it. Thanks to the store, sent quickly, arrived even earlier than expected. Ordered another one for my mother, later I will order more.
Great pajamas! Nice cotton material with viscose. Not electrifying, looks great. For my height is 162 cm, my parameters are 86-59-90, I took L, the elastic band on the pants know, it holds well
Very satisfied with the purchase. For size 90-70-100 size XL fit, even freely. Maybe smaller, size L, suitable. It's really viscose. Normal quality of seams. It is convenient not only for sleep, but also to care for the house. According to the length of the norms. For 165 growth. Recommend! Ordered two more.
They are big Of course, but the fabric is a bomb! Very pleasant to the body. I advise to purchase)
Garna pinyamka, synthetic, ale itself is good and priemna to Thil, dovzhina dance on sight 173