SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft, oversize as the description. Beautiful pattern. I AM very satisfied
The sweater is so cute, I absolutely love it! and really soft! Amazing quality.
The fabric is very soft to the touch, sweater wide and very comfortable, the colors and design are very beautiful.
This incredible arrived earlier than marked. Very happy with my purchase.
It arrived earlier than the app marked, my first impression when it arrived is that it would be big but when trying it was something else, it looks very good and it is even soft and somewhat warm, I loved it, only one thing to mention is that the design is only ahead, Being clear from the back, still very nice.
Fast delivery, nice to the body, no jambs, the seams are even, no smell.
Excellent sweater, 115 cm, size 54-56, sat loose. still stretched in width after washing.
Great sweater! For 48 size ordered XL. Sat down perfectly. Not tight, but oversized. As I wanted. Not very thick, but also not thin. Soft. I really liked it! Thank you store!
The quality is super, very nice material, medium thickness (not hot or cold). The print is good.
My love. My height is 159 and not perfect for me!
Wide but short. Without leads. Threads stick out at the seams, but only inside. Worth buying if you like the print. Not so thin, the knit is tight.
The sweater is great! 177 fit chic for height, sleeves in full length. Oversized. The touch is pleasant, thin, rather for spring or under a warm jacket
I am very happy with the jacket :) pleasant to the body, not naked synthetics. I advise you! I have a volume of 105, 156 height
Awesome, oversized, stylish sweater. I advise you to buy, it looks interesting and cool.
Very cool jacketOdorless, the material is very pleasant to the body. Did not communicate with the products
The sweater is awesome, the oversize is nicely and cool, the fabric is soft and pleasant. I’m really happy with my purchase :)
This is actually my second purchase. I bought it last year. I have had the opportunity to wear it many times. It's a calm color, so it looks good on anyone, and it's easy to wear. I like cute illustrations modeled after the painter Van Gogh. This time, I bought two pieces so that we can wear them together.
Usually a one size fits most shirt is quite small so I bought this a gift for a friend who wears a small. It's quite large. Large enough to fit me and I wear an XL. Fortunately, I have time to buy something else for my friend and I love this sweater enough to keep it for myself.
It was so good quality!! Got many compliments
Awesome sweater and fast delivery!!!