SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love Simplee brand, great quality and all items are just like pictures, all the tems I've ordered so far are true to size !!!
Delivery month. The dress is beautiful, but I thought that the material would be denser... On OB 98 I took the size L-came perfectly! Suitable for a small chest. Sorry for the photo in slippers)))))) With pantyhose, shoes and normal hair will be super!
Beautiful dress, sewn perfectly, without complaints. Size corresponds. sits on the figure, emphasizes all the advantages. It is a pity that the fabric is thin, I would like to be denser. Recommend!!!
Wow! Its so beautiful I cant even believe The price. Fits perfectly on my parameters (I wear size S and ordered size S, my parameters are 92/64/97 - 1,54 cm) and is well maid. Seller send my order fast and it arrived in about 30 days - really fast considering I live in Brasil. Thank you so much, I am gonna buy again. Follow me on instagram @etcporcarol.
Very beautiful Dress and good Quality. exactly as Described, size fits perfectly
The dress is true to pictures and description . Follow the size chart and you will find the right size. Very Well made , nice satin material, impressive print and layout and bright green color ! I can’t wait to wear it . Thank you store!!
Beautiful dress on European maat34/36 M taken Sits perfectly. Fast Delivery
Beautiful dress lies perfectly for this very fast shipping 10 days. Recommend
I like this dress so much! So fashionable and the color is amazing! I have Size S see my 2 photos
On the parameters 92/74/97 height 174 cm the store advised the size of M. The village is almost like a model, on a small chest even such a cutout does not look vulgar, but it is easy to reduce a couple of stitches, which I plan to do. Behind the elastic band, below there are darts, you can deepen them to be on the figure. The length of my height is still within the limits of decency, but at my age... I'll sew the lace. The sleeve is long, on an elastic band. The fabric is very thin, does not stretch, so it is better not to take the size in the butt, will get out. But very beautiful, the color is one-in-one as the seller's photo. I have 3 photos closest to the real color.