SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long shipment, already wanted to refuse, with the size missed, great. Looks good pants, but it sticks to them absolutely everything
Todo perfecto, son cómodos y abrigan mucho. El largo para quien mida 1,58 m viene bien. Yo tengo la talla 36 y pedí una M.
I thought they would be straight warm. But still good for 800 then rubles). I'm small, thin, along the length well, but at the waist is not very. They are on a lace, so they will not fall off, but they get decent. And so quality.
Do やくさ ゅうかんくらいでとどいた. damn ぶあつく the あったかい to cute!
I had my doubts about these pants. But super recommended. They're warm, they feel good. Ultimately, they're perfect. Possibly order others. Shipping less than two weeks
So thick and great material. 100% recommend:))
The product corresponds to the description, I recommend the store. Got a gift from the seller :)
these pants are packed! Hella thick. they come in a bit short though. I bought a medium size for 1.57m height.lining is fleece -like and soft. there's a drawstring to secure it around waist. Came really fast too. it has a bit of a chemical smell but I honestly I don't mind
They're perfect! Took the smallest size at the waist 57. Height 165. If you are higher-will be short)
Awesome pants, super warm, very soft. I took it and I almost do not get out of them for a week. Of the minuses: After three days began to appear spools in the crotch, now already on the hips appeared
Well .... This. on the length were long. on delivery of Questions No. came quickly. Height 1.70 weight 90 kg.
The goods came in a month. As a gift, I put glasses, which was very nice and unexpected. Quality at the highest level, at a height of 165 cm, took xlpo length just, but I would like a couple of centimeters longer. Since the pants are voluminous, you can place evenly along the elastic band, so that there were no swimming. Laces in the pants, it is better to immediately replace, as these weak, can burst and short, constantly lost inside. In black material a little different, so they look more voluminous than beige, although the size is the same. Cloth is dense, inside fleece, pants are very warm
Great!! Came in 10days to S.Korea. Im gonna buy again!! Thanks!!
Pants are good. The size of M was a little big. In general, I am very pleased with the quality
They're just like what they see in the picture, beautiful and very comfortable
Good Pants, warm, soft, pleasant to the body. She took for autumn, for pregnancy, sat perfectly, the stomach does not press. Slightly short, but it even looks more interesting. Pants with fleece lining, I think on Weather + 5-10 ° will be warm. Shipping fast. I'm happy with the purchase.
it wasn't as thick as I thought it'd be, but it's very comfortable nonetheless
Pants Super! really liked. came quickly. the material is good. warm, on fleece. I ordered the size L for my Russian 29. very satisfied with the purchase for such money.))
La talla perfecta y la calidad tambn es super calentito muy satiafecha