SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
exactly like the pic.
I ordered 21.02. Got 04.03. Quality is good, in Russia this is not cheaper 3000 you will not find. For me, a high fit-under the breast of the elastic band, probably I will change. I recommend!
Minus in the overstated waist. Sewn is not very neat, threads stick out in places and there are passes in paillettes.
The handkerchief is douche cool,. Ale went douche dovgo ((thought on the New River in the new I will, ale did not wiywent, did not come to the new rock. Sorry. Ale Vono Duge cool. I recommend both store and product.
My parameters, height 168, weight 63,5. OG 92, OT 78, OT 100. Shoulders 40, arm length 59. The dress has a lining that does not shine. The bottom of the mesh on the dress is not worked out. Some of the threads with paillettes are not fixed and can fly away, so before the toe it is necessary to check and if necessary to strengthen these threads. The dress looks beautiful and festive. On my parameters the village is straight to the tyutelku. You can put it backwards. The dress is beautifully flowing. Many write that it is for pregnant women, but the fact is that it has such a style, due to the detachable part under the breast. I recommend to buy.
The quality is excellent, but not on the big chest. Like a woman on a teapot. The elastic under the breast is obtained. Or for pregnant a good option. Returned by free return. Thanks to the store)))
Chic!!! The seams are excellent. Delivery 2 weeks to Kemerovo
The dress came quickly to Tver, for a couple of weeks, went the truth for a long time. I bought for 1379 rubles, I think my money is worth, if you look at the assortment of current stores, such a dress will be worth at least 3 thousand. the quality is quite decent dress, my parameters are 90/72/105 height 177 cm, the dress below the knee cm by 20 is the top, and the lining is even shorter. the dress came well, The purchased size approached all 100, I think such a dress and should not fit, the elastic band is almost under the breast, the sleeves are not short.
it is an elegant dress, but it is like a pregnant dress. little regret to purchase it