SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In my 42-44 more, you will have to rearrange the buttons. In general, for such money is not bad
Super plateau in Omsk for 3 weeks came L village idially on the parameters 94-80-92, hides the shortcomings of the figure, fitted, the incision on the chest is big but you can put something under the bottom or harden with a brooch, the cut on the leg is not big when walking nothing underwear is visible, from the back (Cape) is longer than the dress with the переди, The cloth is dense costume does not shine through, the only difference from the picture is the color in reality it is not white and the color of the melted milk! But personally I like this more!!!
In Ukraine I came for tizhdenya new poshtoyu. Duge yakisna and garne. The dress itself is with its shoulders and shoulders, and the Cape is free of charge. These are on the kisheni and Birka Platty. Nade strings do not stick out. I wear M, took here L Super yakraz. At the height of 1,76 dovzhin good (here 10-15 cm above Colin. At the top of the trochi glibokiy virez, ale all vireishuchayetsya throw.
I loved it. My measures: 96-78-104. Moveré about sentímetros the bottom buttons for that when you sit down is not stretch fabric. Vestiré with legggins or confeccionaré a lacy skirt same color to wear under. I Will Adjust the sewing off the shoulder right as is a little shirred.
Very beautiful and high-quality dress, ironed quickly, when you wear it lightly, the color is excellent, the style is unique. It reached Belgorod in two weeks. The only negative-I had to additionally suture it, on the growth of 162, the parameters 82-61-91 size S is very large. But it was worth it, catching on myself interested views
Cool dress. But the neckline is very frank. i will think something about it. The size table is correct. At 1.64 not short
The jacket is cool, took the smallest. I think kill or not. Very cool
It is the same as in the picture . Very elegant dress. Just need to be iron
Has very good furniture material, pads and finished perfect. To L Spanish is a little small. Recommend.
Very beautiful n good quality dress.i really happy that got it .first , I had problem with this product cause it is late arrive on time , I contacted the store this store she has name Jennifer she is very kind she is helpful all my problems n she help me a lot made me has new experience with AliExpress how to resolve my problems with AliExpress.thx q so much Jennifer wish your store good job :-) love you Jennifer good seller