SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfitter Chic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In St. Petersburg came in 28 days. The fabric is thin, the color is a little different as the store's photo. Ambiguous attitude to this suit, I hope I will still wear it. My parameters: height 165, OG 84, OT 67, OB 95, weight 50. Bought for 933 rubles.
Amazing set. Very fast delivery all the details I have in Instagram @ aliexs_baby_mam, there I will show all my shopping from AliExpress
Just used I must long suit 2 pieces כזאת Bought the הורודה and now הוספתי for collection, also the blue ושלא't tell the אמרתי therefore Is to Saturday morning rises only 58 shekels Link- http://s.click.aliexpress.com/e/bDLcSXwX
Good quality. 80% viscose 30% polyester. bought the size S on og80 from 78 ob93. sat tight. sleeves 3/4. But... the top is not big. the color is beautiful.
Super supplier. The suit is exactly as in the photo. Came in two weeks
Quality is not bad. size L corresponds. delivery to Israel is very fast. up to 2 weeks. was torn package, but do not know where. Later I will add a photo as it lays down
Lovely suit. Sits perfectly My height is 167. Weight 65. I'm very good.
The kit is insanely cool, the track is tracked across Russia, came for a month, received at the post office. Jacket: on top is free, and very advantageous highlights the decollete zone, you can safely wear to everyone, especially those with large shoulders, visually they are not so obvious. This suit is so versatile that you can combine with whatever you want, the main thing is to include fantasy!) Skirt: a pencil skirt, and it automatically falls into the classics, I.E. Any blouse or blouse in a classic style will look great with it. The material is such that it allows you to safely dress under this skirt a sweatshirt with sneakers and will also be super. Or for example, a T-shirt with a rocker print and a biker, is also very cool. To all else, the whole wardrobe is sooo strongly updated thanks to this suit. Recommend!!!
Came early than the estimated time
Ouality is great, so soft, and color is gorgeous, but top for me is way too big, because is so stretchy material. I order S size, but store suggested that i need M size. Even skirt is little big. I must wear with belt, better look on me. My bust is 89 cm, waist 70, hips 97, height 170, weight 59. If I wear like on picture on shoulder, it is so revealing, but this is my preference.